FlowFact Team CRM FlowFact CRM software helps your company to successfully manage its customer and business relationships. It increases your company’s success and value over time, develops customer retention and loyalty and secures your long-term competitiveness.

FlowFact Team CRM
vendor: FlowFact

CRM, or Customer Relationship Management, is a comprehensive strategy aimed at ensuring long-term and profitable management of customers and processes.

With over twenty years’ experience in the efficient organisation of successful customer relationships and structuring of internal workflows, FlowFact AG offers a powerful and future-proof CRM application tailored to meet the needs of small and medium-sized businesses.

FlowFact CRM software helps your company to successfully manage its customer and business relationships. It increases your company’s success and value over time, develops customer retention and loyalty and secures your long-term competitiveness.

Our flexible CRM solutions for the Services, Real Estate and Production sectors can be implemented immediately, customised to all kinds of corporate structures and integrated in existing IT landscapes.

Benefit from:

• Targeted and profitable long-term relationships with your customer
• Greater transparency through paperless information flows
• Increased turnover and profits through automated business processes
• A significant reduction in costs per employee and an opportunity to focus on your core business
• Successful business management through targeted control options
• Enhanced competitiveness, thanks to the ability to respond flexibly and quickly

Overview of CRM features

		FlowFact
Address and contact management with detailed information
Implemented feature to add a picture to your customer information
Create any number of contacts
Clear mapping of corporate branches/departments via address trees
Comprehensive customer files with clear history
Groupware-enabled for efficient team work
Own portal site for key corporate information
A to do list showing all outstanding tasks at a glance
Integrated email, letter, fax correspondence
Integrated Word and Excel interface
Target group-specific and customised circular letter and mailing function
Personalised email merge function
Designed newsletter and emails (e.g. in your company Coperate Design)
Address and contact qualification via any number of definable charateristics (key words)
Comprehensive customer and project files with clear history
Own portal site for key corporate information
Group calendar to plan meetings and/or view and organise appointments for colleagues and teams
Resource management (e.g. rooms, vehicles)
Individual alarm function (visual, acoustic) and reminder
Telephone directly from the system using the CTI function
Document management
Campaign management
Presentation and management of projects with full history
Sales controlling
Opportunity management
Cross-selling support
A range of controlling functions
Comprehensive evaluation and reporting options
Individual user management
Assignment of user rights up to activity level
A wide range of search functions (key word search, search by period, with conditions, etc.)
Automated workflows
Easy transfer and immediate information to staff members e.g. on the corporate portal page
Klick-Tel-Importer, for example, to import addresses for direct mail campaigns
A range of language options (German, English and French provided as standard)
Integrated free PDF solution to create PDF files
Mobile synchronisation with MDA/PDA/smart phone (optional)
Geo-Analyzer with map material for one-click route planning, graphical success analyses or representations of areas (optional)
Interface with SAP (optional) and many more functions.

Hardware and software requirements for FlowFact CRM solutions.

		FlowFact
Client-environment operating systems, single workstation or notebook Recommended RAM: 256 MB Recommended fixed-disk storage: 1,500 MB
Windows 2000 / XP / 2003
Server-environment operating systems Recommended RAM: 512 MB Recommended fixed-disk storage: from 1,500 MB
Windows 2000 / XP / 2003
Microsoft Word und Excel
Windows 2000 / XP / 2003
Microsoft Database
Microsoft SQL Server 2000
Microsoft MSDE 2000
Microsoft Outlook (push-replication)
Microsoft Outlook 2000 / XP / 2003
Mobile Sync Service operating systems
Microsoft 2003 / 5.0
Sage-KHK
Fixed-disk storage requirement in MB including database
		1000

FlowFact Team CRM FlowFact CRM software helps your company to successfully manage its customer and business relationships. It increases your company’s success and value over time, develops customer retention and loyalty and secures your long-term competitiveness. Product licence price Buy online FlowFact Team - 30 day trial - satisfaction or money back 199,00 EUR Purchase